We start with a Scope Alignment Call to assess fit, confirm priorities, and determine whether a Pivot Partnership is worth exploring.

If there’s alignment, we’ll recommend the appropriate partnership level (Pro or Tour), outline an initial focus, and move into onboarding. From there, execution begins.

Divot operates on a subscription-based creative partnership model designed for ongoing evolution and growth, rather than one-off projects.

Divot Design Co. operates during standard business hours:

• Monday–Friday, 9:00 am–5:00 pm ET — excluding U.S. federal holidays.

Requests submitted outside of business hours are reviewed the next business day.

Emergency or after-hours support is not guaranteed and may require a separate agreement.

Platform decisions are confirmed during the Scope Alignment Call based on your priorities, growth stage, and desired level of involvement. We’ll recommend the best-fit platform and manage technical setup from there.

Divot does not operate on fixed project timelines. Instead, work is delivered continuously through your partnership.

This allows us to move faster, adapt as your business evolves, and prioritize what will drive the most impact at any given time.

For Guest Pass support, scope and delivery are aligned within your one-day support window.

Initial inquiries and discovery call requests are typically responded to within one business day.

Once onboarded, Pivot Partners™ receive priority access and structured communication through their client portal, project boards, and scheduled touchpoints.

Guest Pass support is handled based on availability and current partner workload.

Divot does not offer ad-hoc support outside of an active partnership or Guest Pass engagement.